FAQ

How Do I Place An Order?

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

Payment and Shipping

You can pay with credit cards through our website or contact us for other payment methods for wholesale orders.

Once the payment is received and confirmed. We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

You should receive your order within 2-5 business days, depending on your chosen delivery method. Packages are not shipped or delivered on weekends and local public holidays.

Returns & Refunds

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this.

Once your returning package has been received at our warehouse, At Elite Kitchen Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services. By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect: We may collect personal information such as your name, contact details, payment information, and any other information you provide when using our services or communicating with us.

2. How We Use Your Information: We use your personal information to provide and improve our services, process orders, communicate with you, personalize your experience, and send relevant updates and promotions.

3. Data Sharing: We may share your information with trusted third-party service providers to facilitate our services, process payments, and deliver orders. We will not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking: We use cookies and similar technologies to collect information about your browsing behavior on our website, which helps us improve our services and provide you with a better experience.

5. Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Choices: You have the right to access, correct, update, or delete your personal information. You can also opt-out of receiving promotional communications from us.

8. Children's Privacy: Our services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals in this age group.

9. Changes to Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services after such changes will constitute your acceptance of the revised policy.

10. Contact Us: If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us. By using Elite Kitchen Solutions' services, you consent to the practices outlined in this Privacy Policy.